Hazlo Pros LLC Platform Terms and Conditions

Last Updated: July 4, 2025

PLEASE READ THIS TERMS AND CONDITIONS AGREEMENT ("Terms") CAREFULLY. By accessing or using the Hazlo Pros LLC platform, website, and related services (the "Platform"), you agree to be bound by these Terms. This is a legally binding agreement between you and Hazlo Pros LLC, a Washington State-based company ("Hazlo Pros LLC," "we," or "us"). If you do not agree to these Terms, you must not use the Platform. These Terms are structured into sections applicable to Clients, Vendors, and general users. Some provisions apply universally to all users, as indicated.

1. Definitions and Hazlo Pros LLC Role

1.1 Definitions. For purposes of this Agreement:

"Client" (or "Customer") – a user of the Platform who is seeking to purchase or obtain home services or related work from a Vendor.
"Vendor" (or "Service Provider" or "Pro") – a user of the Platform offering home services, home improvement, or related contractor services to Clients. Vendors may be individuals, companies, or other entities providing such services.
"User" – any person or entity using the Platform, whether as a Client, a Vendor, or any other visitor or account holder.
"Services" – the home services, projects, or tasks that a Vendor provides to a Client via the Platform.
"Platform Services" – the Hazlo Pros LLC online marketplace and related tools, including lead generation, escrow/payment processing via a third-party escrow agent (currently Stripe, Inc.), in-app communication tools, project tracking features, and any other services Hazlo Pros LLC provides to facilitate the connection between Clients and Vendors.

1.2 Hazlo Pros LLC’s Role as a Marketplace Platform

Hazlo Pros LLC provides an online Platform to connect Clients with independent Vendors for home services. Hazlo Pros LLC is not itself a licensed contractor, general contractor, employer, or insurer of the Vendors, and Hazlo Pros LLC does not perform or oversee the actual home services requested. Our role is limited to facilitating connections, providing tools (like project tracking and communication dashboards), and managing payments through a third-party escrow service. All Services are provided by Vendors as independent contractors who are not agents, employees, or representatives of Hazlo Pros LLC. While Hazlo Pros LLC has built in project timeline on users/vendors dashboard Hazlo Pros LLC still reserves the option to refer to consulting agencies to speed up the process which may result in a service charge of client/vendor coordination if a project is requested to be expedited. Nothing in this Agreement shall be construed as creating a permanent partnership, joint venture, agency, or employment relationship between Hazlo Pros LLC and any Vendor or Client.

1.3 No Warranty or Endorsement of Vendor Services

Hazlo Pros LLC does not guarantee or warrant the performance, quality, or outcome of any Services provided by Vendors. While Hazlo Pros LLC may conduct certain vetting (such as license or insurance verification or background checks) or require Vendors to meet compliance obligations (see Vendor section below), Hazlo Pros LLC does not control how Vendors perform their services. Any contract for Services is solely between the Client and the Vendor. Hazlo Pros LLC is not liable for any acts, omissions, or negligence of Vendors or Clients. Clients are advised to exercise due diligence in selecting and engaging Vendors (for example, by reviewing profiles, licenses, insurance, and references) and to make informed decisions. The Platform may allow Clients and Vendors to rate or review each other, but such reviews are opinions of third parties; Hazlo Pros LLC is not responsible for and does not guarantee the accuracy of any user-generated content (including ratings, reviews, or descriptions of Services).

1.4 No Contractor License or Professional Advice

Hazlo Pros LLC is not a licensed general contractor, broker, or engineering firm. We do not supervise jobs, provide advice on how to perform work, or make any representations that using the Platform will result in any particular outcome. Any information on the Platform (such as general cost guides, checklists, or Vendor qualifications) is for general informational purposes and does not constitute a warranty or professional advice. Clients and Vendors are solely responsible for negotiating the terms of Service agreements between themselves (subject to these Platform Terms) and for complying with all applicable laws in doing so. If a company is offloading or selling assets they may disclose this to Hazlo Pros LLC at their own discretion of which Hazlo Pros LLC may assist with finding an appropriate servicer to accommodate.

1.5 Platform Not Liable for Vendor–Client Disputes

Because Hazlo Pros LLC is not a party to the actual service contract between Client and Vendor (except to facilitate payment and communication), Clients and Vendors each agree to release Hazlo Pros LLC from any and all claims, liabilities, and damages arising out of or in any way connected with any dispute between a Client and a Vendor (including any injury, death, property damage, or other loss arising from the services provided by a Vendor). Under no circumstances will Hazlo Pros LLC be liable for any claim arising from the work performed (or not performed) by a Vendor, or any acts, errors, or omissions by a Vendor. Vendors likewise agree that Hazlo Pros LLC is not liable for any Client’s acts or failure to pay, beyond the obligations explicitly stated for the Escrow Agent process in these Terms.

1.6 No Guarantee of Leads or Projects

Hazlo Pros LLC does not guarantee any minimum number of leads, projects, income, or success to any Vendor, nor does Hazlo Pros LLC guarantee that Clients will find suitable Vendors for their needs. The Platform simply provides opportunities for connections. All lead fees, subscriptions, or other payments made to Hazlo Pros LLC by Vendors (if any) are for the opportunity to be matched with Clients, not for any guaranteed business. Similarly, Hazlo Pros LLC cannot guarantee that a Client’s project will be fulfilled; Vendors choose which leads or projects to accept at their discretion.

2. Terms for Clients (Service Clients/Customers)

The following terms apply specifically to Clients using the Platform to find and hire Vendors for services:

2.1 Client Account and Eligibility

To become a Client on Hazlo Pros LLC, you must create an account with accurate personal information, including your full name, contact information, service address, and payment method. You must be at least 18 years old and capable of entering a binding contract. You agree to keep your account information up to date and secure (maintain confidentiality of your login credentials). You will not use the Platform to request any service that is illegal or prohibited, and you will comply with all applicable laws and ordinances relating to any project you request (including obtaining any required permits or consents for the work, unless you and the Vendor agree that the Vendor will handle permits).

2.2 Requesting Services and Estimates

When you request a service or project through Hazlo Pros LLC, you may be asked to provide detailed information about the job (e.g. scope, location, timing, budget). Vendors may then respond with offers or estimates. Any estimate provided by a Vendor through the Platform is not a final contract price until you and the Vendor both agree to it within the Platform. Clients should ensure the scope of work and pricing in the estimate are clear and satisfactory before accepting. Hazlo Pros LLC requires Vendors to disclose pricing transparently:

Mandatory Disclosures: Vendors must include in the estimate all known costs, fees, and taxes for the described scope. If a material aspect of the job is uncertain, the Vendor should clarify that in the estimate (for example, by noting “price subject to inspection” or including allowances for potential unforeseen conditions).
Approval of Estimates: By clicking “Accept” (or a similar confirmation) on a Vendor’s estimate or proposal, you are digitally signing and agreeing to engage that Vendor for the specified Services at the specified price (subject to allowed variations as described in Section 2.3). This creates a binding agreement between you and the Vendor for those Services, incorporating these Terms.
Budget Caps: If the Platform allows you to set a maximum budget or a not-to-exceed amount for the project, the Vendor is not authorized to charge more than that amount without your further approval. If no explicit budget cap is set apart from the agreed estimate, then Section 2.3 (regarding changes) will govern any cost changes.

2.3 Changes to Scope or Price; Client Approvals for Variations.

We recognize that home projects can evolve or unexpected issues may arise:

Changes > 10%: If, during the project, additional work is requested by the Client or required to complete the job, or if it becomes apparent that the actual cost will be equal to or exceed the agreed estimate by more than ten percent (10%) or $500.00 whichever is less, the Vendor must obtain the Client’s approval through the Platform before proceeding with the additional work or incurring additional cost. The Platform provides a change order or messaging feature for Vendors to submit revised estimates or change orders, which Clients must approve or reject. Clients agree to respond promptly (generally within 48 hours or a reasonable time) to any such change request. If you approve the change (via the app or in writing through the Platform), you agree to pay the additional amount up to the new total price. If you do not approve, the Vendor should not perform the extra work and is only authorized to complete the original scope.

Minor Variations (< 10%): For cost increases less than 10% of the estimate (for example, a small materials price fluctuation), the Vendor should still inform the Client as a courtesy. The Client’s approval is recommended but not strictly required for such minor overruns; however, note that the total charge in escrow can only be increased with Client’s authorization. If the Platform allows an automatic tolerance or buffer, that will be clearly indicated, i.e. budget tool.. See 1.1 for escrow details.

Unapproved Work: If a Vendor performs additional work or incurs extra cost without the required approval, the Client may object to paying for that unapproved portion. In a dispute, Hazlo Pros LLC will evaluate whether the additional charges were reasonably implied or necessary for safety/code compliance. Clients acknowledge they may still be responsible for work they benefited from, even if not formally approved, but Vendors understand they assume the risk of non-payment for any unauthorized extras.

Scope Clarity: Both Clients and Vendors are responsible for ensuring that the agreed scope of work is clear and mutually understood. For example, if your project is seasonal or recurring (like landscaping maintenance), specify whether it includes separate tasks such as winter snow removal or not. Do not assume any service is included unless it is written in the estimate. All additional services or deviations (e.g., a landscaper also removing snow in winter) must be explicitly agreed upon. Lack of clarity can lead to disputes, so use the Platform’s tools to document all agreements.

2.4 Payment Process and Escrow

Hazlo Pros LLC uses a third-party escrow service (Stripe, Inc.) to facilitate secure payments between Clients and Vendors:

Funding the Project: Upon acceptance of an estimate or when scheduling a service, the Client must provide a payment method and authorize payment for the agreed price (plus any applicable taxes or fees). Depending on the project size, you may be charged the full amount upfront or a deposit; in either case, funds will be held in escrow by the Escrow Agent (Stripe). Escrowed funds will not be released to the Vendor until completion of the service or as otherwise provided herein. You authorize Hazlo Pros LLC and the Escrow Agent to charge your credit card or other payment method for all amounts you approve under this Agreement (including the initial project amount and any approved additions or change orders).

Escrow Terms: Stripe, Inc., as an independent Escrow Agent, holds funds in a separate account. Neither Vendor nor Client will receive any interest on escrowed funds (any interest, if earned, is retained by the Escrow Agent as permitted by law). The Escrow Agent acts only on instructions as provided by Hazlo Pros LLC’s Platform (as directed by Client and Vendor actions in-app, or as directed by Hazlo Pros LLC in accordance with these Terms). Hazlo Pros LLC and the Escrow Agent are not banks; escrow is a limited payment facilitation service. By using the Platform’s payment features, you agree to the Escrow Agent’s terms of service and privacy policy (for Stripe, see its user agreement on Stripe’s website) in addition to these Terms. (Hazlo Pros LLC is not a party to the agreement between you and the payment processor, but we facilitate the payment process.) See 1.1 definitions.

Service Fees to Hazlo Pros LLC (Clients): Hazlo Pros LLC may charge Clients a service fee or platform fee for use of the escrow and Platform services (for example, a small percentage or flat fee per transaction). Any such fee will be disclosed before you confirm a booking or payment. By approving the payment, you agree to pay the stated service fee. Service fees are generally non-refundable once the service has been delivered, except as required by law or explicitly stated by Hazlo Pros LLC.

Vendor Payment Method: Direct payments to the vendor are determined by the vendor's choice of payment such as check, card, or cash, etc. It is the client's responsibility to acquire a receipt of the transaction if they so choose to use this route as a form of payment to the vendor. Hazlo Pros LLC has no jurisdiction over these actions.

2.5 Project Completion and Release of Funds.

Once a Vendor has completed the agreed Services (or a milestone), the following process applies:

Vendor Marking Completion: The Vendor will indicate via the Platform that the project or milestone is complete, possibly accompanied by a completion report, photos, or a request for Client approval.

Client Review and Approval: The Client should inspect the work promptly. Through the Platform, the Client must either approve the completion (which will trigger release of the corresponding escrowed funds to the Vendor) or dispute it if there are issues (see Dispute process below). If the Client neither approves nor disputes within a specified time frame (typically 5 business days for final completion, unless otherwise stated in the project terms), Hazlo Pros LLC may deem the lack of response as approval and instruct the Escrow Agent to release payment to the Vendor. Hazlo Pros LLC will send reminder notifications (in-app, email, or SMS) before taking such action.

Partial Completion: If a project is partially completed (for example, a project ends early or is canceled mid-way), the Client and Vendor should inform Hazlo Pros LLC which portions were completed so that payment for those parts can be released to the Vendor and the remainder can be refunded to the Client. (See cancellation terms in Section 2.6.). Hazlo Pros LLC bears no responsibility for payment plans arranged directly between the vendor and the client, in which Hazlo Pros LLC is not a party.

Final Sign-Off: In some cases, Hazlo Pros LLC may require the Client to digitally sign a completion acknowledgment, or the Vendor to upload a final invoice or lien release (see Vendor Section 3.6 on lien waivers) before final funds are disbursed. Clients agree not to unreasonably withhold or delay approval if the Services are completed substantially in accordance with the agreed scope and quality.

2.6 Cancellation Policy (Client-Initiated)

Clients may cancel a service request or scheduled project, subject to the following:

Before Vendor Acceptance: If you request a service and then cancel before a Vendor has accepted/committed to the job, you may cancel at any time without charge. If any hold was placed on your payment method, it will be released.

After Vendor Acceptance but Before Work Begins: If you cancel after a Vendor has accepted the job but before any work has started, you will generally receive a full refund of any funds paid into escrow, minus any non-refundable platform fee or a cancellation fee if such a fee was disclosed. (For example, if a Vendor purchased your lead or spent time preparing for the job, a reasonable cancellation fee may apply, which will go to compensate the Vendor or to Hazlo Pros LLC to offset costs.) Any applicable cancellation fee will be stated in the booking details or estimated terms. Hazlo Pros LLC bears no responsibility for payment plans arranged directly between the vendor and the client, in which Hazlo Pros LLC is not a party.

After Work Has Commenced: If work has already begun and you request cancellation or termination of the project early, you will be responsible for payment for the portion of work already completed and any materials or costs the Vendor has incurred up to the cancellation point. Hazlo Pros LLC will work with both parties to determine a fair allocation of the escrowed funds:

The Vendor should provide documentation or a statement of the work performed and costs incurred up to cancellation.

Hazlo Pros LLC may ask you (the Client) to approve payment of that amount to the Vendor from escrow, with any remaining balance (for work not done) to be refunded to you. If there is a disagreement about the amount, Hazlo Pros LLC may, at its discretion, hold the funds until the dispute is resolved (see Dispute Resolution below). Hazlo Pros LLC bears no responsibility for payment plans arranged directly between the vendor and the client, in which Hazlo Pros LLC is not a party.

Vendor-Initiated Cancellations: If the Vendor cancels, fails to show up, or otherwise fails to complete the job as agreed, the Client will receive a full refund of any funds in escrow for that project (except for any portion of work actually completed to which the Client explicitly agreed). Vendors who cancel without valid cause may be subject to penalties under Section 3.7. Hazlo Pros LLC will assist the Client in finding a replacement Vendor if possible, but we do not guarantee that a replacement will be available.

How to Cancel: Cancellations should be made through the Platform interface or by contacting Hazlo Pros LLC customer support, so that there is a record of the request. The timestamp of your cancellation will determine which of the above scenarios applies.

2.7 Refunds and Dispute Resolution (Clients).

Hazlo Pros LLC aims to facilitate a fair outcome if issues arise:

Dissatisfaction with Services: If you, as a Client, are not satisfied with the quality or completeness of the Vendor’s work, do not approve the completion. Instead, mark the issue on the Platform (or notify Hazlo Pros LLC support) within the allotted review time (see Section 2.5) and describe the problems, providing photos or evidence if possible.

Initial Resolution with Vendor: We encourage Clients to communicate with the Vendor through the Platform to inform them of the issue and allow the Vendor an opportunity to correct any problems or finish any incomplete work, if feasible. Many disputes can be resolved by a simple fix or adjustment directly between the parties.

Hazlo Pros LLC Mediation: If Client and Vendor cannot agree on a resolution within a reasonable time, either party may request Hazlo Pros LLC’s assistance. Hazlo Pros LLC is not an official arbitrator or a licensed dispute resolution service, but we may facilitate a mediation process as a neutral intermediary. This may involve collecting statements or evidence from both sides via our in-app dispute tool or email, and then suggesting a fair resolution (for example, a partial refund, re-performance of part of the work, or engaging a third-party inspection). Hazlo Pros LLC’s suggested resolution is not binding on either party, but may help guide you toward an agreement.

Escrow Hold Period: While a dispute is pending, Hazlo Pros LLC will instruct the Escrow Agent to hold the contested funds. If the parties reach an agreement, both must notify Hazlo Pros LLC of the terms (for instance, “Vendor will redo X by [date], otherwise refund $Y to Client”). Hazlo Pros LLC will follow the joint instructions of Client and Vendor to release funds accordingly when the agreement is fulfilled. Hazlo Pros LLC bears no responsibility for payment plans arranged directly between the vendor and the client, in which Hazlo Pros LLC is not a party.

Deadlock and Further Recourse: If no resolution is reached via Hazlo Pros LLC’s mediation (including if either party refuses to participate), Hazlo Pros LLC may continue to hold the funds until a binding resolution is achieved. This could be:

Mutual Agreement: A written agreement between Client and Vendor on how to split or handle the funds.

Arbitration or Court Order: You may choose to pursue independent legal action or arbitration against the other party. Note: These Terms do not mandate arbitration between Client and Vendor (any arbitration clause here applies only between you and Hazlo Pros LLC – see Section 5.6). However, you and the Vendor are free to mutually agree to arbitrate your dispute, or you may file a claim in court (e.g., small claims court) as allowed by law. If a court or arbitrator issues a final decision or order regarding the disputed funds, Hazlo Pros LLC will comply with any lawfully served order to release funds in accordance with that decision.

Hazlo Pros LLC Decision: As a last resort, if a dispute remains unresolved for an extended period (for example, more than 30 days from when the dispute was first reported) and neither a mutual agreement nor a legal order is provided, Hazlo Pros LLC reserves the right to make a good-faith decision based on the available information and instruct the Escrow Agent to disburse the funds in whatever manner Hazlo Pros LLC believes is fair. This is only to prevent the funds from being held indefinitely. Both Client and Vendor agree that Hazlo Pros LLC shall not have liability for such a decision made in good faith, and you agree not to sue Hazlo Pros LLC for the release of funds in accordance with that decision. (This does not waive anyone’s right to pursue claims against the other party; it only affects Hazlo Pros LLC’s involvement.) Hazlo Pros LLC bears no responsibility for payment plans arranged directly between the vendor and the client, in which Hazlo Pros LLC is not a party.

Refunds to Client: If it is determined (by agreement, by Hazlo Pros LLC’s decision, or by legal decision) that the Client is entitled to a full or partial refund, those funds will be returned from escrow to the Client’s original payment method. Refunds will be processed promptly once approved, but note that bank processing times may cause a delay (typically 5–10 business days after we initiate the refund). Hazlo Pros LLC bears no responsibility for payment plans arranged directly between the vendor and the client, in which Hazlo Pros LLC is not a party.

No Double Recovery: If a Client receives a refund through the Hazlo Pros LLC process or via a chargeback from their bank, the Client cannot also retain the benefit of any work already performed by the Vendor. In other words, if you get your money back, you should not also use the materials or services provided without paying for them. Similarly, if a Vendor agrees to redo work instead of issuing a refund, you aren’t entitled to a refund for that portion unless they fail to redo it as agreed. Hazlo Pros LLC bears no responsibility for payment plans arranged directly between the vendor and the client, in which Hazlo Pros LLC is not a party.

2.8 Client Obligations and Appropriate Use.

As a Client on the Platform, you agree to the following:

Honest Intent: You are seeking services in good faith, with the intention to pay for satisfactory completion of those services. You will not engage Vendors under false pretenses or for illegal or unsafe activities.

Timely Communication: You will provide timely responses to Vendor communications, especially regarding scheduling, project details, and approvals for changes or additional work. Unreasonable delays in communication can hinder project progress.

Site Access and Safety: If the project requires the Vendor to have access to your property or job site, you will arrange for that access at the agreed times. The site should be safe and ready for the Vendor to perform work. You will disclose any known hazards or unusual conditions on the premises (e.g., asbestos, unsafe structures, aggressive pets) to the Vendor in advance so they can take proper precautions.

Permits and Regulations: Unless you have explicitly agreed that the Vendor will handle permits, you are responsible for obtaining any required permits, HOA approvals, or regulatory consents for the work on your property. You should also ensure the scope of work complies with any local building codes or regulations (the Vendor can often advise or assist, but the ultimate responsibility—such as complying with HOA rules or city regulations—rests with you as the homeowner or authorized person).

Payment for Additional Work: If you directly engage the Vendor for additional work outside the Platform or beyond the original project scope (for instance, hiring them for a new project or an expanded phase that was not processed through Hazlo Pros LLC). Moreover, Hazlo Pros LLC will not be responsible for any issues arising from work done outside the Platform’s scope. Always initiate new projects through Hazlo Pros LLC to ensure these Terms (and the related platform protections such as escrow, insurance verification, etc.) apply.

No Prohibited Services: You will not request or hire for any services that involve fraudulent, abusive, obscene, illegal, or highly dangerous activity. If a service you request requires special licensing or permits (for example, certain electrical or plumbing work) or involves hazardous materials, you should ensure you hire appropriately qualified Vendors and follow all applicable laws. (Hazlo Pros LLC may remove or refuse requests that appear to violate this rule.)

Review and Feedback: After project completion, you are encouraged to leave honest feedback and ratings about the Vendor. Your review must be truthful and based on your first-hand experience. You shall not include any defamatory, offensive, or irrelevant content in a review. Hazlo Pros LLC typically does not edit reviews, but we may remove content that violates our guidelines or these Terms (for example, hate speech, personal information, or completely false allegations).

2.9 Lien Notices and Acknowledgment (Clients).

Under Washington State law (and similar laws in other states), contractors and material suppliers may have the right to file a mechanic’s lien against your property if they are not paid for their services or materials. Clients acknowledge:

Lien Rights: If you fail to pay for services or materials that have been provided to you, the Vendor (or its subcontractors or suppliers) may assert a lien on your property for the value of the unpaid amount in accordance with Chapter 60.04 of the Revised Code of Washington (RCW) and other applicable laws. This could potentially lead to a foreclosure of the lien if not resolved. For most residential projects in Washington, you should receive a “Notice to Customer” or similar preliminary lien notice from the contractor or suppliers as a warning of these rights. (Vendors on Hazlo Pros LLC are instructed to comply with any such notice requirements.)

Escrow Mitigation: By using Hazlo Pros LLC’s escrow system and timely releasing payments for completed work, the risk of any valid lien is greatly reduced. If the Client pays the agreed amounts in full through the Platform, the Vendor is obligated to release any lien rights for those payments (see Vendor Section 3.6). Hazlo Pros LLC will endeavor to obtain lien releases from Vendors where appropriate to protect Clients. However, if you fail to pay for approved work (especially work you approved above the original escrow amount, or if you wrongfully withhold payment), you may still be subject to lien claims under applicable law.

Late Payment and Lien Enforcement: If a Client does not pay an amount that is due (for example, if additional charges were incurred and properly approved but the Client’s payment method fails or the Client refuses to pay), the Vendor may pursue legal recourse including filing a lien. Hazlo Pros LLC is not responsible for such actions. Clients should be aware that Washington state law generally requires liens to be filed within 90 days of the last date of work or furnishing of materials, and court action to enforce the lien within specific periods thereafter. Clients agree that Hazlo Pros LLC may provide a Vendor with the Client’s name and address (if not already known) for purposes of perfecting a lien, if the Vendor has a lawful basis and requests such information.

Release of Lien: Upon full payment of a project, Clients have the right to request a lien release (waiver) document from the Vendor. Hazlo Pros LLC will assist in facilitating this exchange. Vendors are expected to furnish a lien release once paid in full—this document assures that the contractor will not lien your property for the work that has been paid for. If you need help obtaining a lien release, contact Hazlo Pros LLC support for assistance.

2.10 Client Certifications.

By using the Platform as a Client, you represent and warrant that: (a) you have the authority to enter into this Agreement and to engage Vendors for work on the property or project in question (for example, you are the property owner or have obtained the owner’s consent to have the work done); (b) you will use the Platform only for lawful purposes and in accordance with these Terms; and (c) any information you provide about your project, your identity, your payment information, or other matters is truthful and accurate to the best of your knowledge. You understand that misrepresenting information (such as the scope of a project or your identity/payment details) can lead to project issues and potential legal liability, and is grounds for termination of your account.

3. Terms for Vendors (Service Providers/Pros)

The following terms apply specifically to Vendors offering services through the Hazlo Pros LLC Platform. By signing up as a Vendor, you agree to these Vendor-specific provisions, in addition to the General Terms in Section 5.

3.1 Vendor Eligibility and Onboarding Requirements.

To register and operate as a Vendor on Hazlo Pros LLC, you must meet the following criteria and continue to comply throughout your use of the Platform:

Legal Capacity and Business Status: You (and your business, if applicable) are legally authorized to provide the types of home services you offer. You are at least 18 years old and not barred from entering contracts. If you represent a business entity, you have the authority to bind that entity and the entity is in good standing with all required governmental registrations.

Licenses and Registration: You must hold all licenses, registrations, permits, or bonds required by Washington State law and any local municipality for the services you offer via Hazlo Pros LLC. This includes, at minimum, a current Washington contractor registration if you perform contracting work (as required by RCW 18.27 for general or specialty contractors) and any trade-specific licenses (e.g., an electrical contractor’s license or plumber’s license if performing such work). You agree to provide proof of such licensure to Hazlo Pros LLC during onboarding and whenever requested. You also agree to promptly update your profile or inform Hazlo Pros LLC if any required license expires, is suspended, or is revoked. Operating without required licenses is grounds for immediate suspension from the Platform.

Insurance Requirements: You are required to maintain adequate insurance coverage for your operations:

General Liability Insurance: Maintain commercial general liability insurance with coverage of at least $1,000,000 per occurrence (or a level appropriate to your trade, as specified by Hazlo Pros LLC policies) to cover bodily injury, property damage, and completed operations. You must provide a Certificate of Insurance (COI) naming Hazlo Pros LLC as a certificate holder (and/or as an additional insured if requested by Hazlo Pros LLC) before receiving leads or projects, and provide updated COIs upon policy renewal. (Hazlo Pros LLC may, but is not obligated to, remind you of expiring insurance; it remains your responsibility to ensure continuous coverage. If your insurance lapses, Hazlo Pros LLC may suspend your account until proof of reinstatement is provided.)

Workers’ Compensation: If you have employees or are required by law to carry workers’ compensation insurance, you must maintain a workers’ comp policy as required by Washington State Department of Labor & Industries (or by the laws of your state of operation, if you are an out-of-state Vendor) covering all employees. If you are a sole proprietor or otherwise exempt from workers’ comp requirements, you must notify Hazlo Pros LLC of that status in writing and you understand that you have full responsibility for any workplace injuries. Under no circumstances is Hazlo Pros LLC responsible for work injuries sustained on a Client’s project; you, as the Vendor, assume all such liability as an independent contractor.

Automobile Insurance: If your service business involves the use of vehicles (e.g., driving to job sites or transporting materials), you must hold a valid driver’s license and auto insurance as required by law. For businesses, commercial auto insurance is recommended especially if company vehicles are used for service calls.

Tax Documentation (W-9): You must provide Hazlo Pros LLC with a valid IRS Form W-9 (for U.S. taxpayers) or equivalent tax identification information. Hazlo Pros LLC (or the Escrow Agent acting on Hazlo Pros LLC’s behalf) will issue IRS Form 1099-NEC or 1099-K as applicable at year-end for payments made to you through the Platform. It is your responsibility to report and pay all applicable taxes on your income. Hazlo Pros LLC does not withhold any taxes from your payments; you are an independent contractor for tax purposes.

Background Checks and Screening: By signing up as a Vendor, you consent to any background checks or verification processes that Hazlo Pros LLC may require or perform, whether at onboarding or periodically. This may include identity verification, criminal background checks, sex offender registry checks, and/or credit or business history checks. Hazlo Pros LLC may use third-party services to perform these checks, and you agree to provide any necessary information or authorizations for this purpose. While Hazlo Pros LLC’s screening is intended to increase trust on the Platform, Hazlo Pros LLC does not guarantee that every Vendor is screened or that any screening will uncover all relevant information. Hazlo Pros LLC reserves the right, in its sole discretion, to reject your application or remove your profile based on screening results or if you fail to consent to required checks.

Experience and Capability: You affirm that you have the experience, skills, tools, personnel, and capacity to perform the types of services you offer in a workmanlike and timely manner. You will not take on jobs that you know or suspect you cannot complete to a reasonable standard, or which are outside your area of expertise or licensing. If a lead falls outside your abilities or schedule, you should decline or communicate that to the Client rather than proceeding improperly.

Account Setup: You will create a Vendor profile providing truthful information about your business, services offered, service areas, pricing structure, and qualifications. Any certifications, awards, or affiliations you list must be accurate and up to date. You may be required to verify your email and phone number for the account. You shall not create multiple Vendor accounts or misrepresent your identity or business. If you have multiple distinct business lines or service companies, discuss with Hazlo Pros LLC whether separate profiles are needed to avoid confusion.

3.2 Leads, Bids, and Service Agreements.

Lead Acceptance: Hazlo Pros LLC may provide you with leads or customer project requests that match your selected service categories and geographic area. There may be a fee for each lead (see Fees below). You have the choice to accept/respond to a lead or ignore it. Prompt response is encouraged. Accepting a lead may involve committing to provide an initial consultation or estimate, or scheduling a visit with the prospective Client. If you accept a lead, you agree to communicate with the Client promptly and professionally, and make a good-faith effort to scope the project and provide an estimate if possible. If you realize the lead is not a good fit (e.g., outside your expertise or you are unavailable), you should inform the Client (or decline the lead in the app) as soon as possible rather than stringing the Client along or leaving them without response.

Estimates and Bids: When providing an estimate through Hazlo Pros LLC, you must do so transparently and in good faith. All known charges for the described work (labor, materials, trip fees, subcontractors, disposal fees, etc.) should be included to the extent possible. If some aspect is unknown (e.g., hidden damage that won’t be discovered until work begins), communicate that clearly and perhaps price it as a separate line item or note it as a potential additional cost. Do not intentionally underbid or give a "low-ball" estimate with the plan to raise the price later; that is considered misconduct on the Platform. However, you are not responsible for truly unforeseen conditions that legitimately increase costs, provided you follow Section 2.3 by obtaining Client approval before proceeding with additional work.

Binding Agreement with Client: Once a Client accepts your estimate or proposal via the Platform, a binding agreement (a “Service Agreement”) is formed between you and the Client. That agreement consists of the details of the accepted estimate (scope of work, price, timeline, etc.), any additional terms you provided in the estimate (as long as they do not conflict with these Platform Terms or Hazlo Pros LLC policies), and these Terms which are incorporated by reference. You agree to perform the work as described and at the price agreed. Any changes to the Service Agreement (scope, price, schedule, etc.) must be documented and approved in writing (for example, through the Platform’s messaging or change order feature).

Scheduling: Coordinate with the Client to schedule the work at mutually agreeable times. Use the Platform’s scheduling tools if available, so that the job calendar is up to date. If you need to reschedule, communicate promptly and propose alternative dates. Repeated last-minute cancellations or no-shows by Vendors may result in penalties (see Section 3.7 regarding strikes and account actions).

Recurring Services: If you and a Client agree to a recurring service arrangement (e.g., weekly lawn care, monthly maintenance visits, seasonal checkups), ensure that the terms are clearly outlined either in the initial agreement or via a written contract. Hazlo Pros LLC may offer a template or specific feature for recurring services. Clearly state the frequency, duration (or whether the arrangement continues until canceled), the rate per visit or per period, and any conditions for cancellation or changes. Vendors should not lock Clients into long-term commitments without a clear mutual contract. Typically, for recurring services arranged on Hazlo Pros LLC, either party may cancel future appointments with 14 days notice unless otherwise agreed. If a Client signs a longer-term maintenance contract or promissory note outside the Platform, you should upload that document to the Platform for transparency, but note that Hazlo Pros LLC is not a party to those direct contracts (aside from facilitating payment for each service instance).

3.3 Service Performance and Standards.

As a Vendor, you agree to perform all services for Clients in a professional, timely, and competent manner, meeting the following standards:

Workmanlike Quality: You shall perform services with the degree of skill and care that is standard in your industry for similar work. All work should comply with applicable building codes, regulations, and manufacturer instructions for any products used. If permits are required for the work and you agreed to obtain them, you will do so and ensure necessary inspections are passed.

Safety and Compliance: You are solely responsible for the safety of your employees, subcontractors, and anyone else under your direction while performing work. You must follow all safety laws and regulations (OSHA guidelines, state safety codes, etc.). If a job poses unusual risks (e.g., structural instability or electrical dangers), take necessary precautions or advise the Client that specialized services are needed. You will not hold Hazlo Pros LLC responsible for any injuries or accidents on the job site; you assume full responsibility and will indemnify Hazlo Pros LLC (see Section 5.4) for any claims arising from your work.

Use of Subcontractors: If you intend to use subcontractors or helpers, you must ensure they are qualified and you are responsible for paying them and ensuring they also follow these standards. If you subcontract major portions of a job (outsourcing most of the project), you should communicate this to the Client and obtain the Client’s consent, especially if that subcontractor will be entering the Client’s property. Regardless, you remain responsible for the quality of work and actions of any subcontractor or helper you engage.

Communication with Clients: Maintain professional and timely communication with Clients. Keep the Client updated on progress, especially if there are any delays or issues. Use the Hazlo Pros LLC in-app messaging for important communications so there is a written record (you can follow up phone calls with a summary in writing on the app). Do not use harassing, abusive, or discriminatory language with Clients. Do not contact the Client outside of reasonable hours unless it’s urgent or the Client has given permission (e.g., an emergency situation).

Approvals for Changes: As detailed in Section 2.3, you must get the Client’s approval through the Platform for any work or expense that will cause the final price to be equal to or exceed the agreed amount by more than 10% or $500.00 whichever is less. This is both a professional courtesy and a binding rule. If you proceed with extra work without the Client’s permission, you risk not getting paid for that portion and possibly facing a dispute. Conversely, if you encounter unforeseen necessary work and the Client unreasonably withholds approval, do not simply abandon the job—contact Hazlo Pros LLC for guidance. A mediated discussion may help the Client understand the need for the additional work.

Tools and Materials: As the Vendor, you must supply all labor, tools, equipment, and materials needed for the job, unless explicitly agreed that the Client will provide certain items. If the Client is providing materials (e.g., the client already purchased specific fixtures or tile for installation), make sure that is clearly noted in the agreement. You are responsible for the quality and safety of any materials you supply. If a material you provided is defective and causes a failure in the work, it’s your obligation to fix it (unless it was a Client-supplied material used against your advice).

Cleanup: Upon finishing the work (or at appropriate stages), you will remove any debris, tools, and leftover materials from the Client’s property (unless part of the service is to leave certain materials, like delivered firewood or similar). Leave the site in a neat and safe condition. If there will be disposal fees for debris, include them in your price or discuss them with the Client in advance if they are to be charged extra.

3.4 Payment, Fees, and Invoicing (Vendors).

The Hazlo Pros LLC Platform will handle charging the Client and holding funds in escrow, Hazlo Pros LLC bears no responsibility for payment plans arranged directly between the vendor and the client, in which Hazlo Pros LLC is not a party. But as a Vendor you should understand how and when you get paid and what fees you may incur:

Vendor Payouts: Upon completion of the job and the Client’s approval (or deemed approval per Section 2.5) of the work, Hazlo Pros LLC (via the Escrow Agent) will release the corresponding funds to you. Hazlo Pros LLC bears no responsibility for payment plans arranged directly between the vendor and the client, in which Hazlo Pros LLC is not a party. Funds will be transferred to your linked bank account or other payout method you have set in your profile. The timing of the payout may be subject to standard processing times (usually a few business days after release). Hazlo Pros LLC may also impose a short holding period for new Vendors or high-value projects as an anti-fraud measure. Hazlo Pros LLC bears no responsibility for payment plans arranged directly between the vendor and the client, in which Hazlo Pros LLC is not a party.

Vendor Service Fees: Hazlo Pros LLC may charge Vendors certain fees for use of the Platform. These may include lead fees, commission fees, subscription fees, or other charges, depending on our business model and the services you opt into:

Lead Fees: If Hazlo Pros LLC operates on a pay-per-lead model, you may be charged a fee for each lead or job request you accept or bid on, regardless of whether you ultimately get hired by the Client. Such fees will be clearly disclosed (for example, “This lead will cost 2 credits” or “$20 will be charged if you accept this lead”). Lead fees are generally non-refundable, even if the Client doesn’t hire you or doesn’t respond, except in special cases (e.g., if the lead was fraudulent or violated our terms – see Fee Disputes below).

Commission Fees: If Hazlo Pros LLC operates on a commission or transaction fee model, a percentage of the project value or a flat fee will be deducted from the Client’s payment before it is disbursed to you. For instance, Hazlo Pros LLC might charge up to a 10% commission on the total project price. Any such percentage or flat fee will be communicated to you in advance (in our fee schedule or during onboarding). By using the Platform, you agree to these fees. Hazlo Pros LLC will show you a breakdown of any fees taken out when a payout is made. Hazlo Pros LLC bears no responsibility for payment plans arranged directly between the vendor and the client, in which Hazlo Pros LLC is not a party. This is not considered a referral fee.

Subscription Fees: Hazlo Pros LLC may offer optional subscription plans or premium memberships for Vendors (e.g., to receive a higher volume of leads or access advanced features). If you choose to enroll in such a plan, you will be charged the posted subscription fee (e.g., monthly or annually). Subscription programs will be subject to additional terms (such as auto-renewal and cancellation policy) provided at the time of sign-up.

Other Fees/Penalties: Hazlo Pros LLC reserves the right to charge fees for specific additional services (for example, training sessions, enhanced profile promotion) or to impose penalties for violations (for example, if you violate or abuse the tools of Hazlo Pros LLC that were not authorized for use, we may charge a fee equal to the commission we lost, plus an administrative penalty as permitted by law). Any such penalties will be assessed in accordance with Section 3.7 and applicable law (we will not charge excessive or unconscionable penalties).

Fee Changes: Hazlo Pros LLC may change its fee structure or amounts from time to time. We will provide at least 30 days’ notice of any material fee increase or any new type of fee via email or Platform notification. Your continued use of the Platform after the effective date of new fees constitutes acceptance of the changes. If you do not agree to the revised fees, you may terminate your Vendor account or cease using the Platform before the new fees apply to you (see Section 5.5 regarding termination).

Fee Disputes: If you believe you were incorrectly charged a fee (for example, charged for a lead that was clearly spam or a duplicate, or a commission calculated wrongly), you must notify Hazlo Pros LLC in writing (via a support ticket or by email to support@hazlopros.com) within 30 calendar days of the charge. Provide details of the issue. Hazlo Pros LLC will review the case and, if we determine the charge was erroneous or unfair (in our discretion), we may refund or credit that fee. After 30 days, fees are considered final and non-disputable. Note: Lead quality can be subjective, and not getting hired is not by itself grounds for a refund of a lead fee. But if the lead clearly violated our terms (e.g., a fake customer or a project far outside your service area due to a system error), we will make it right.

Taxes on Earnings: You are responsible for any taxes on the payments you receive through the Platform. Hazlo Pros LLC will not withhold taxes except as required by law or court order. For example, if we receive a tax levy or garnishment order against your payouts, we will comply with it and inform you. Otherwise, we assume you will pay income taxes, self-employment taxes, sales taxes, or any other required taxes yourself. If you are required to charge sales tax or similar tax to the Client, you should include that in your price (Hazlo Pros LLC does not automatically calculate or add sales tax to your bids; you must factor it into your pricing and comply with any obligation to remit that tax to the authorities).

Invoice and Receipt: The Platform can generate a receipt or invoice for the Client when they make payment. You may also provide your own detailed invoice to the Client if needed (by uploading it or sending via the Platform) for the Client’s records or warranty service, but the payment must still be processed through Hazlo Pros LLC. Any invoice you provide should match the agreed terms unless changes were approved by the Client. Hazlo Pros LLC bears no responsibility for payment plans arranged directly between the vendor and the client, in which Hazlo Pros LLC is not a party.

3.5 Vendor Content and Portfolio.

Hazlo Pros LLC allows you to showcase your business and past work on your profile, subject to these rules:

Business Profile: You can upload a profile picture or company logo, a description of your services, years of experience, and other credentials to your profile. Ensure nothing in your profile is false or misleading. Do not include contact information (phone number, email, etc.) in public profile fields as there is a section built out specifically for contact info of which will be showcased on the vendor profile. Of which certain text fields have limited character counts to ensure safety and security.

Portfolio Photos: You may upload photos or videos of completed projects to your portfolio. There may be a limit (e.g., up to 20 images for a free account) on how many items you can upload, to ensure quality and manage storage. If you need to showcase more, Hazlo Pros LLC might offer an upgrade or higher tier for additional portfolio capacity. All portfolio content must be your own work or you must have the rights or permission to use it. Do not upload stock images or photos of projects you did not actually complete, as that is misrepresentation. Also, avoid including identifiable images of people without their consent, or personal addresses of Clients. Hazlo Pros LLC is not liable for any copyright infringement or privacy violation you commit by uploading content you don’t have rights to – you will indemnify Hazlo Pros LLC if any claims arise from your content (see Section 5.4).

Content Standards: Any content you post on the Platform (including profile text, photos, messages) must be professional and must not violate any laws or third-party rights. Prohibited content includes obscene or offensive material, hate speech, harassment, false claims, or advertisements for unrelated products/services. Hazlo Pros LLC reserves the right to edit, remove, or moderate any content you post on the Platform if it violates these standards or is deemed to negatively affect the user experience or Hazlo Pros LLC’s reputation.

License to Hazlo Pros LLC: You grant Hazlo Pros LLC a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and display the content you provide (such as your profile information and portfolio photos) on our Platform and in our marketing materials, for the purpose of operating and promoting the service. For example, we might display your before-and-after project photo on a blog post about home renovations, or feature your business name in a list of top providers in your area. We will not sell your content to third parties or use it in a way that directly competes with your business. If you terminate your Vendor account and request removal of your content, we will cease further use of it (though cached or archived versions of our web pages may persist for some time).

Reviews and Ratings: You acknowledge that Clients can leave public reviews and ratings about your services on Hazlo Pros LLC. You may respond to reviews professionally, but you may not retaliate against or harass Clients for leaving honest feedback. If you believe a review is fake, excessively unfair, or otherwise violates our content guidelines, you can flag it for Hazlo Pros LLC to review. Hazlo Pros LLC may remove or moderate reviews at its discretion (for example, we might remove personal attacks or irrelevant comments, but generally will not remove legitimate negative feedback). Hazlo Pros LLC does not guarantee any particular overall rating and will not modify ratings to favor any Vendor. Attempting to manipulate your ratings (such as by asking friends to post fake reviews or by incentivizing Clients for positive reviews in a way not allowed by law) is a violation of these Terms.

3.6 Liens and Waivers (Vendor Obligations).

Because lien laws can impact our Clients, Vendors agree to the following:

Compliance with Lien Notice Laws: You will comply with any applicable preliminary notice requirements for lien rights. For example, in Washington, if you are a subcontractor or supplier, you must send a “Notice to Owner/Prime Contractor” within 60 days of starting work to retain lien rights on owner-occupied residential projects. If you contract directly with the owner (Client), while no preliminary notice is mandated by law, it’s good practice to provide a similar notice about potential lien rights. You acknowledge that it’s your responsibility to follow these laws.

Good-Faith Dispute Resolution Before Lien: If a dispute arises and funds are held in escrow, or by client possession if payment plans arranged directly between the vendor and the client are in place, in which Hazlo Pros LLC is not a party, you agree not to file a lien while a good-faith dispute resolution process (per Section 2.7) is ongoing, provided that process does not extend past the statutory lien filing deadline. If the dispute persists close to the deadline for filing a lien and no resolution is in sight, you may take steps to protect your rights by filing, but you will immediately inform Hazlo Pros LLC if you do so (so we can coordinate communications with the Client). Our goal is to resolve issues without needing liens, but we recognize you cannot waive your lawful rights. Let Hazlo Pros LLC know in detail how the event unfolded so we may investigate any involved accounts appropriately.

Lien Waivers on Payment: In exchange for receiving payment via Hazlo Pros LLC’s escrow system, you agree to promptly execute a lien release or waiver in favor of the Client for the amount paid. For progress payments, you will provide a partial lien waiver covering the amount received; for final payment, a final lien release. Hazlo Pros LLC may provide templates for lien waivers that comply with applicable law. You must not refuse to provide a waiver when you have been paid for the work in question. Hazlo Pros LLC may, as a condition of releasing final funds, require you to provide a signed lien release to ensure the Client’s property is free of liens for the work paid. If you fail to provide a required release, Hazlo Pros LLC may issue the Client a letter confirming that payment was made (which the Client could use legally to petition for lien removal), and such failure may negatively affect your standing on the Platform. Hazlo Pros LLC bears no responsibility for payment plans arranged directly between the vendor and the client, in which Hazlo Pros LLC is not a party.

No Liens for Platform Fees: You agree that you will not attempt to assert any lien or legal claim against a Client’s property for fees that Hazlo Pros LLC owes you or for any amounts not directly related to improvements on the Client’s property. For instance, if you believe Hazlo Pros LLC underpaid you on a promotion or you have a dispute about a commission or lead fee, that is a matter between you and Hazlo Pros LLC and is not grounds for a lien on the Client’s property.

Lien Disputes and Release: If you do file a lien due to nonpayment and later the Client pays or the dispute is otherwise resolved, you agree to promptly file any necessary release or satisfaction of that lien. It is your responsibility to remove the encumbrance from the Client’s property once you have been paid what is due. Failure to do so could result in further action by the Client and will adversely affect your ability to get future leads on the Platform.

3.7 Vendor Conduct, Account Standing, and Enforcement.

In addition to the specific performance standards above, you agree to adhere to general standards of ethical conduct. Hazlo Pros LLC may enforce these rules through warnings, strikes, fees, suspension, or termination as appropriate:

Professionalism and Integrity: You will treat Clients (and their property) with respect and courtesy. Any unethical behavior toward Clients or their household is strictly prohibited.

Honesty: Do not mislead Clients. This includes false advertising in your profile, bait-and-switch tactics (offering one price then intentionally inflating without cause), or lying about progress or problems. If you make a mistake or damage something, be upfront and work with the Client to fix it. Hiding problems usually worsens the outcome.

Punctuality and Reliability: Show up on time to scheduled appointments or notify the Client well in advance if you must be late or reschedule. Repeated no-shows or last-minute cancellations (without a true emergency) will result in account action. Typically, one no-show may lead to a warning or strike; two could lead to a suspension; three will likely result in termination of your account (subject to review of the circumstances).This may fluctuate based on workload volume from or with the Hazlo Pros LLC platform.

Compliance with Platform Rules: You must adhere to all Platform rules, respecting communication boundaries (e.g., do not continuously spam message a Client or contact them after a project for unrelated solicitations), that is a violation.

Quality and Customer Satisfaction: While not every job will be perfect, a pattern of poor workmanship or frequent serious client complaints will trigger a review of your account. Hazlo Pros LLC may provide you feedback or require a meeting/training to address issues. If significant complaints continue, Hazlo Pros LLC may suspend or remove you from the Platform.

Three-Strike Policy for Serious Issues: Hazlo Pros LLC uses a “three-strike” system for significant issues with Vendors:

A “strike” may be issued for serious incidents such as: canceling a job after acceptance without a valid reason, failing to complete work for which you were paid (even if the Client got a refund, this is considered serious), receiving a verified complaint of illegal activity or gross negligence, or violating major terms.

Minor issues may result in a warning first instead of an immediate strike. If a strike is issued, Hazlo Pros LLC will communicate it to you in writing (via email or in-app notification), describing the incident.

Three strikes within a rolling 6-month period. Strikes remain on your record until 6 months have passed, at which point one strike will be removed for every 6-month period that passes. typically result in permanent removal (termination) from the Platform. However, Hazlo Pros LLC reserves the right to terminate a Vendor at any time for a single egregious act (for example, theft, violence, fraud) without waiting for three strikes. For normal strikes, no more than two strike slots may be processed at any given time. The third strike must wait until a slot opens to begin review and processing, unless it is deemed an extreme act.

Penalty Fees for Violations: In some cases, a Vendor’s violation may cause a direct loss to Hazlo Pros LLC or a Client. For example, Hazlo Pros LLC loses its commission; if you cancel last-minute and Hazlo Pros LLC gives a credit to the Client to keep goodwill, we incur a cost. You agree that Hazlo Pros LLC may charge you (or offset from your payouts) reasonable amounts to cover: (a) any commission or fees lost due to your breach (up to the amount Hazlo Pros LLC would have earned had you followed the rules), (b) any refunds or credits given to a Client due to your misconduct or rule violation, and (c) a penalty not to exceed $500 per violation (or the maximum amount permitted by law, if lower) for willful breaches like off-platform dealings or other deceptive conduct. Hazlo Pros LLC will provide notice of any such charge and an explanation. These charges are not the sole remedy; Hazlo Pros LLC may also terminate your account or take legal action for breach of contract if warranted.

Opportunity to Cure or Appeal: We aim to be fair in enforcement. If you believe a strike or penalty is unjustified, you may appeal via our support channel within 14 days of notice. Provide any evidence or explanation you have. Hazlo Pros LLC will review and make a final decision. Note that not all situations allow a “cure” (for example, you can’t undo a no-show or a completed violation), but for issues like an insurance lapse, we may reinstate your account once the issue is corrected. During an appeal review, your account may be temporarily suspended depending on severity.

Training and Improvement: Hazlo Pros LLC may offer or mandate training sessions if we observe patterns that need improvement. For example, we might host a workshop on better estimating practices if multiple Vendors have pricing disputes, or require reading certain best-practice guidelines. Vendors are encouraged to take advantage of such training. In some cases, Hazlo Pros LLC might require completion of a tutorial or acknowledgment of guidelines as a condition to continue on the Platform. These efforts are meant to help you succeed and reduce conflicts; they do not imply any employment relationship (it’s guidance, not an employer-mandated job duty).

Incentive Programs: On a positive note, Hazlo Pros LLC might implement incentive or rewards programs that recognize Vendors who maintain excellent performance. For example, we may occasionally offer promotions such as a waived commission fee on your first project as a welcome bonus, a cash bonus or lead credit to the Vendor with the highest client satisfaction scores each quarter, or credits for those who consistently respond to requests within a short time frame. Participation in any such program is optional and subject to specific program terms. These incentives are not guaranteed and can be modified or discontinued by Hazlo Pros LLC at any time. They do not create any contractual right to benefits; they are discretionary bonuses intended to reward positive behavior. (We also reserve the right to rescind or adjust incentives if we detect abuse or errors—e.g., if someone tried to game the system to get a bonus.)

3.8 Vendor Representations and Warranties.

You, as a Vendor, represent, warrant, and covenant the following each time you offer services via Hazlo Pros LLC:

Legal Compliance: You and your business are in compliance with all applicable laws, regulations, and industry standards for the work you perform, including employment laws for your employees and any environmental or safety regulations (e.g., proper disposal of hazardous materials). You will not do anything in the course of your work that would cause Hazlo Pros LLC to be in violation of any law due to your actions.

Authority to Bind and Perform: You have the authority to enter into this Agreement and to perform the services you agree to perform for Clients. There are no restrictions (contractual, legal, or otherwise) that would prevent you from fulfilling your obligations. For example, if you are under an exclusivity agreement with another lead provider, or you are legally prohibited from contracting in a certain area, you should not use Hazlo Pros LLC in violation of those restrictions.

Quality of Work: You will use qualified personnel for each job and ensure that the finished work will be of good quality, free of material defects, and fit for the ordinary purposes for which such services are used. If you offer any specific guarantees or warranties for your work (e.g., “1-year warranty on workmanship”), those are solely between you and the Client, but you promise to honor them. (Hazlo Pros LLC itself does not provide any warranty on your behalf. However, if you fail to honor a stated warranty to a Client, that could impact your standing on our Platform.)

No Infringement: Any materials you use or provide (plans, designs, schematics, etc., if applicable to the service) will not knowingly infringe on any third-party intellectual property rights. For instance, if you are providing design services, you will not copy someone else’s copyrighted or patented design without permission.

Truthfulness of Information: All information you have provided to Hazlo Pros LLC (during sign-up or afterwards), and any information you provide to Clients, is accurate and not misleading. This includes information about your identity, qualifications, past project examples, and insurance/license status. If something material changes (e.g., you lose a license or insurance coverage), you will update or inform Hazlo Pros LLC immediately.

No Unauthorized Representations: You will not make any representations to Clients that conflict with what Hazlo Pros LLC has stated or with these Terms. For example, do not tell a Client that Hazlo Pros LLC “insures” or guarantees the project, or that “Hazlo Pros LLC will cover any damages,” or make any promise about Hazlo Pros LLC’s responsibilities beyond what is in these Terms. Also, you will not represent to anyone that you are an employee or agent of Hazlo Pros LLC, or that Hazlo Pros LLC is your partner or guarantor. (You can certainly say that you use Hazlo Pros LLC as a platform to find clients and manage projects, but you must make it clear you are an independent business.)

4. Platform-Wide Policies and Risk Mitigation

The following provisions apply broadly to all use of the Hazlo Pros LLC Platform by any user (Clients, Vendors, and general visitors), focusing on proper use of the Platform’s features and the mitigation of certain risks:

4.1 Insurance Verification and Updates.

The Hazlo Pros LLC Platform may display indicators of a Vendor’s insurance coverage (for example, a “Verified Insurance” badge on a Vendor profile). Hazlo Pros LLC may verify insurance by collecting Certificates of Insurance (COIs) and checking their validity dates. However, Hazlo Pros LLC does not guarantee that insurance information is up-to-date at all times or that any particular policy will cover a given loss. It is the Vendor’s responsibility to maintain required insurance, and the Client’s prerogative to request proof of current insurance if concerned. Hazlo Pros LLC will try to remind Vendors about upcoming insurance renewals and may temporarily pause a Vendor’s ability to receive new leads if proof of renewal is not provided by the expiry date, in order to protect Clients from unknowingly hiring an uninsured provider. Clients should understand that even a “verified” status only means we had current info at one point; for any project of significant risk, you may ask the Vendor for an updated COI naming you or your project (many contractors can provide this). Hazlo Pros LLC is not an insurer and does not provide insurance to Clients or Vendors; any liability or damage claims must be made through the responsible party or that party’s insurer.

4.2 Use of Platform Tools (Messaging, Approvals, Dashboard).

Hazlo Pros LLC provides in-app communication and project management features for the benefit of both Clients and Vendors:

Messaging: All users should use the Platform’s messaging system for communications whenever possible, especially for important decisions, approvals, or changes. This creates a written record that can be referenced in case of disputes. While phone calls or on-site conversations are often necessary for details, key points from such discussions (like “agreed to add two more windows for $500 each”) should be summarized in the app afterwards by either party. Users must not use the messaging tool to spam, advertise unrelated services, or send inappropriate content. (Hazlo Pros LLC respects user privacy and generally will not monitor your chats, but we may access message content if a dispute arises or for moderation if there's a report of abuse. Users should have no expectation of complete confidentiality for communications made through Platform tools because they are part of our service.)

File and Photo Sharing: The Platform allows sharing of photos and documents (like contracts, plans, permits, lien waivers) within the chat or project workspace. Use this feature to keep everything organized. Do not upload harmful files or anything that violates privacy or intellectual property rights. Large files may be subject to size limits.

Project Tracking Dashboard: For larger projects, Hazlo Pros LLC may provide a project dashboard feature to help track milestones, due dates, progress updates, and payments. Both Client and Vendor should update the dashboard as tasks are completed or stages reached. This transparency helps avoid confusion (e.g., everyone can see that “plumbing – completed, passed inspection on X date”). Not every small job needs a formal timeline, but for multi-day projects we highly encourage use of the dashboard. (If the dashboard isn’t updated, that won’t by itself be considered a breach of these Terms, but it could make it harder to prove what happened when, which is why it’s in both parties’ interest to keep it updated.)

Documentation: Users are encouraged to document all important project communications and approvals on the Platform. For example, if a Client provides written approval for a change order via an external email or text, it would be wise to upload or copy that into the Hazlo Pros LLC message thread as well. Keeping documentation centralized on the Platform reduces the risk of lost evidence and helps Hazlo Pros LLC assist if needed.

Tool Limitations: The Platform tools are provided on an “as-is” basis. There may be rare times they are down for maintenance or technical issues. Users should have backup communication methods for emergencies (by the time work begins, you will usually have exchanged phone numbers/addresses for logistics). If the Platform is temporarily unavailable, that does not free anyone from their obligations (for example, a Vendor should still show up to a scheduled job even if the app is down at that moment). Just communicate via alternate means and later summarize on the Platform once it’s back up. Hazlo Pros LLC will not be liable for any losses due to temporary unavailability of these tools, but we will work diligently to keep them running smoothly.

4.3 Permissible Use and Conduct.

All Users agree to use the Hazlo Pros LLC Platform only for its intended purposes and in a lawful manner. The following activities are prohibited for any user:

Illegal Activities: Using the Platform to engage in or promote any illegal activity, including but not limited to fraud, money laundering, buying or selling illegal goods, or soliciting illegal services.

Harmful or Abusive Content: Posting or transmitting content that is defamatory, harassing, threatening, abusive, obscene, or otherwise objectionable. Hate speech or unlawful discrimination of any kind (based on race, gender, religion, etc.) will not be tolerated.

Privacy Violations: Doxxing or sharing personal/private information about another user (such as someone’s home address, financial details, or social security number) without their consent, except as necessary for carrying out a project. (For example, a Vendor obviously needs a Client’s address to perform a job, which is expected; but posting that address publicly or sharing it with third parties is not allowed.)

Intellectual Property Infringement: Uploading or sharing content that you do not have the right to use. This includes pirated software, copyrighted images or text that you didn’t create or don't have permission to use, etc.

Interference and Hacking: Attempting to interfere with, hack into, or disrupt the Platform’s proper operation. This includes introducing viruses or malicious code, scraping data without authorization, or attempting to bypass security or authentication measures. Also prohibited is any attempt to reverse engineer the Platform or the use of bots/automated scripts to send messages or requests (except through any official API that Hazlo Pros LLC may provide with permission).

Multiple Accounts and Misrepresentation: Creating multiple accounts for deceptive purposes, impersonating any person or company, or otherwise misrepresenting your affiliation. (Using a reasonable business or trade name is fine for Vendors, but you must be clear about the individual or legal entity behind it when asked.)

Spam and Unsolicited Advertising: The Platform is not to be used to send unsolicited marketing messages. Clients should not receive marketing communications from Vendors unrelated to a job they posted, and Vendors should not receive spam from Clients. Only communicate regarding actual project needs or legitimate Platform matters. Do not send mass solicitations or irrelevant links through our system.

Data Mining: You may not collect or harvest information about other Users beyond what is needed for using the Platform as intended. For instance, Vendors can view client project requests to decide on bidding, but you cannot compile those client details to sell to a third party or use them outside the Platform context.

Any violation of the above can lead to immediate suspension or termination of your account, and possibly referral to law enforcement if criminal activity is involved.

4.4 Risk Mitigation for Specific Services.

Some services carry special risks or require clarity to avoid misunderstandings. All users should take note of the following scenarios to manage risk:

Health & Safety (e.g., COVID-19 or Other Illnesses): If there are health guidelines in effect (such as COVID-19 precautions or any public health directives), both Clients and Vendors should adhere to recommended safety measures (masking, distancing, etc., as applicable). Even if no emergency rules are currently in place, everyone should practice good hygiene and safety. For example, Vendors, if you are ill with something contagious, inform the Client and reschedule if possible rather than risk spreading illness. Clients, you should provide a safe environment for Vendors — do not expect someone to work in hazardous health conditions without proper safety measures (e.g., mold or asbestos exposure without remediation). Basic courtesy: if anyone is uncomfortable due to health concerns, communicate and adjust plans.

Weather Delays: External factors like weather can impact scheduling (especially for outdoor work). The service agreement or understanding between Client and Vendor should allow for reasonable delays due to weather or other Acts of God. Neither side should be penalized for a true weather-related delay, but communication is key. For instance, if a snowstorm or severe weather event occurs, Vendors should promptly communicate a new plan, and Clients should be understanding that some delays are beyond anyone’s control.

Permits and Code Compliance: A crucial risk mitigation is following the law for building codes and permits. Vendors: you should determine if a permit is required for a job. If yes, discuss with the Client who will handle obtaining it. If a Client insists that you proceed without pulling a required permit or suggests “skipping” any legal requirement, you must refuse the job or insist on proper permits. Doing unpermitted work can lead to fines, unsafe conditions, and it’s a breach of these Terms to knowingly violate building codes or regulations. Clients: be aware that if you try to cut corners on legal requirements (like asking a Vendor to do work off-permit or to violate code), Vendors are instructed not to proceed, and it could result in cancellation of your project and possibly your account due to violation of these Terms.

(The above scenarios are not exhaustive. They highlight common issues. Use common sense and always follow applicable laws and safety guidelines.)

4.5 Protection of Hazlo Pros LLC Marketplace.

Hazlo Pros LLC has built this Platform to benefit both Clients and Vendors, and our business model relies on transactions happening through our system, at times vendors and clients may create payment plans arranged directly between the vendor and the client, in which Hazlo Pros LLC is not a party. To protect this model using Hazlo Pros LLC as the primary transaction system and continue offering services, we enforce the following:

Communication Etiquette & Privacy: Clients and Vendors should not misuse each other’s contact details. For example, do not share a Client’s phone or email with third parties or use them for purposes outside the scope of the project. Vendors, do not add Clients to your personal marketing lists without explicit consent. Clients, do not give a Vendor’s information to other companies to solicit them, except as needed for a reference or similar legitimate purpose. We aim to protect privacy and the direct relationship channel established via Hazlo Pros LLC.

No Competitive Use: Users (particularly Vendors) agree not to use information obtained from the Platform to create or promote a competing service, or to poach other Vendors/Clients to a different platform. For example, if you’re a Vendor who also runs a home services directory, you should not approach Hazlo Pros LLC Vendors using the knowledge gained here to recruit them elsewhere. Similarly, a Client should not harvest a list of Vendor contacts from Hazlo Pros LLC and then try to solicit them off-platform en masse. This sort of activity could violate our rights (and possibly trade secret laws) and is strictly prohibited.

Market Position and Brand Protection: You may not use Hazlo Pros LLC’s name or branding in any way that implies an endorsement or partnership outside the Platform. Vendors can truthfully say “We are on Hazlo Pros LLC” or “Check our reviews on Hazlo Pros LLC,” but cannot, for instance, use the Hazlo Pros LLC logo in their own marketing materials without permission, or claim they are “Hazlo Pros LLC Certified” unless such a program officially exists and they have earned that certification. Likewise, do not do anything that would confuse consumers into thinking Hazlo Pros LLC is performing the actual work or that Hazlo Pros LLC is acting as a contractor on the project. Maintaining a clear separation protects everyone legally.

Non-Disparagement: We ask that users handle disputes or complaints through proper channels (with us or through legal means) rather than launching public smear campaigns. While this isn’t meant to stop anyone from sharing honest opinions or reviews, we do expect fairness and civility. Spreading intentionally false information or engaging in harassing, bad-faith public attacks can harm the community. Hazlo Pros LLC reserves the right to take appropriate action if a user engages in a deliberate and malicious smear campaign that is not based on actual project experience.

4.6 Digital Consent and Communications.

By creating an account or using Hazlo Pros LLC, you consent to transact and communicate with us electronically, and you acknowledge and agree to the following:

Electronic Signatures: You agree that your clicks, taps, or other electronic actions in using the Platform constitute your electronic signature to agreements and have the same legal effect as a physical signature. For example, clicking “Accept” on an estimate forms a binding contract with the Client or Vendor just as signing a paper agreement would.

Consent to Electronic Delivery: You consent to receive all communications from Hazlo Pros LLC electronically. This includes this Terms of Use agreement, any updates to these Terms, payment receipts, account notifications, privacy disclosures, and any other information we may be required to send. We will typically deliver these via email, through in-app notifications, and/or via the Platform interface. You agree that any legal notice or communication we send electronically satisfies any requirement that such communication be in writing.

Maintaining Current Contact Info: You are responsible for providing and maintaining a current email address and phone number in your account profile. If our emails to you bounce or we cannot reach you because your contact information is incorrect, any communication will still be deemed received by you.

SMS/Text Messages and Calls: You agree that Hazlo Pros LLC, as well as your project counterparties (Clients or Vendors, as applicable), may contact you by telephone or text message (including via auto-dialed or pre-recorded calls or texts, if applicable) at the number you provided. These communications may include verification codes, appointment reminders, project status updates, or marketing/promotional messages if you have opted in to such promotions. Standard call and text message rates may apply. You can opt out of receiving marketing texts or calls by following the provided instructions (for example, replying “STOP” to a text), but you understand you cannot opt out of communications essential to the service (such as verification codes, important account/service updates, or project-related messages).

Withdrawal of Consent: If you wish to withdraw your consent to electronic communications, you must notify us in writing at Hazlo Pros LLC’s mailing address or via email (see Contact Information in Section 5.8). However, withdrawing consent to electronic communications will result in the closure of your account, because Hazlo Pros LLC operates electronically. We do not provide paper copies of records or communications in the ordinary course of business. Any withdrawal of consent will be effective only after we have had a reasonable period to process your request and will not apply to communications already sent.

4.7 Late Payments and Collections.

While the escrow system is designed so that Clients fund projects upfront, there may be scenarios of late payment (for example, additional approved costs that were not fully funded initially, or a payment plan that extends beyond the initial funding). Additionally, Hazlo Pros LLC bears no responsibility for payment plans arranged directly between the vendor and the client, in which Hazlo Pros LLC is not a party.:

Client Late Payment: If a Client is invoiced or asked to pay an additional amount (that they agreed to, such as for approved change orders or overages) and fails to pay by the agreed due date, the Vendor should notify Hazlo Pros LLC. Hazlo Pros LLC will send a reminder to the Client. After a certain grace period (e.g., 7 days past due), late fees may begin to accrue. Late Fee Rate: Clients agree that overdue amounts may incur a late charge of the lesser of 1.5% per month (which is 18% per annum) or the maximum rate permitted by law, starting from the due date until paid. Alternatively, Hazlo Pros LLC or the Vendor may impose a flat late fee consistent with applicable law. This policy is to encourage prompt payment and to cover the cost of any collection efforts. Hazlo Pros LLC bears no responsibility for payment plans arranged directly between the vendor and the client, in which Hazlo Pros LLC is not a party.

Collections (Client non-payment): If a Client significantly delays payment and does not respond to reminders, the Vendor may pursue legal steps (including filing a lien, as noted above). Hazlo Pros LLC reserves the right to assist the Vendor by engaging a collections agency or by taking legal action (either in Hazlo Pros LLC’s name or the Vendor’s name, with permission) to recover the funds, especially if Hazlo Pros LLC advanced payment to the Vendor on the Client’s behalf (though Hazlo Pros LLC typically would not advance funds without having been paid by the Client). Clients will be responsible for any reasonable collection costs, attorney fees, and court costs incurred in recovering late payments, as allowed by law.

Vendor Reimbursement (Vendor owing funds): If a Vendor fails to honor a required refund or fails to pay any amount owed to Hazlo Pros LLC (such as a penalty or fee), Hazlo Pros LLC may also engage in collection efforts against the Vendor. We may offset the amount owed against any future payouts to the Vendor, charge any payment method on file (with notice), or pursue legal remedies. The defaulting party (whether Client or Vendor) agrees to pay the costs of collection as reasonably incurred.

Lien Enforcement (summary to Clients): As discussed, Vendors have the legal right to file liens for nonpayment. This is a Vendor’s legal remedy and not an action taken by Hazlo Pros LLC. Clients, if you receive a lien notice or a lien is filed on your property, you must take it seriously and either resolve the payment or dispute it through the proper legal channels. Hazlo Pros LLC can provide records of payments made through the Platform to help clarify what has been paid and what may still be owed. Hazlo Pros LLC bears no responsibility for payment plans arranged directly between the vendor and the client, in which Hazlo Pros LLC is not a party.

Credit Reporting: At this time, Hazlo Pros LLC does not report delinquent user accounts to credit bureaus. However, we reserve the right to do so in the future for serious cases of non-payment or fraud (and if we do, we will comply with Fair Credit Reporting Act requirements).

4.8 Market Positioning; Training and Support.

Vendor Training and Support: Hazlo Pros LLC may provide resources such as onboarding webinars, how-to guides, best practice articles, or even one-on-one support to help Vendors succeed on the Platform. These resources might include tips on customer service, how to write effective estimates, using the app features efficiently, etc. While we highly encourage Vendors to utilize these resources, they are generally optional and not mandatory unless specified for certain features or programs. Participation in training or support programs does not make Hazlo Pros LLC your employer or supervisor; they are provided solely to help you improve your independent business. By using any training materials or participating in any Hazlo Pros LLC-sponsored program, you agree that Hazlo Pros LLC is not providing you with legal, financial, or tax advice — for such matters you should consult your own professional advisors.

User Incentives and Promotions: Hazlo Pros LLC may from time to time offer promotions, referral bonuses, discounts, or other incentive programs to Users (both Clients and Vendors) to encourage use of the Platform. For example, we might offer Clients a promotional discount on their first project, or give Vendors credits for referring new Clients. Any such promotions will be subject to specific terms and eligibility requirements. Hazlo Pros LLC reserves the right to modify or cancel promotional programs at any time. We also reserve the right to rescind any incentive or require reimbursement if we determine that the incentive was obtained through fraud or abuse (e.g., fake accounts or other deceptive methods).

Press and Publicity: If you (Client or Vendor) are approached by the media or wish to speak publicly about Hazlo Pros LLC (for example, a journalist asks “How is it working with Hazlo Pros LLC?”), you are free to share your personal experience. However, you may not present yourself as a spokesperson for or representative of Hazlo Pros LLC. Do not disclose non-public information about Hazlo Pros LLC, and do not imply Hazlo Pros LLC has endorsed you beyond your use of the Platform. If appropriate, you can direct media inquiries to Hazlo Pros LLC’s customer service.

(Overall, these Platform-wide policies are meant to maintain a safe, fair, and reliable marketplace environment for everyone.)

5. General Terms (Applicable to All Users)

5.1 Intellectual Property of Hazlo Pros LLC.

The Platform (including the website, mobile app, and all content and materials therein, excluding user-provided content) is the property of Hazlo Pros LLC or its licensors, and is protected by copyright, trademark, and other intellectual property laws. Hazlo Pros LLC™ and the Hazlo Pros LLC logo (and any other Hazlo Pros LLC marks) are trademarks of Hazlo Pros LLC. You agree not to use Hazlo Pros LLC’s trademarks or branding without our prior written consent, except as allowed under these Terms (for example, a Vendor may truthfully state they use Hazlo Pros LLC, as described in Section 4.5). All rights not expressly granted to you in these Terms are reserved by Hazlo Pros LLC.

5.2 Warranty Disclaimers.

Use of the Platform and any services obtained through it is at your own risk. To the fullest extent permitted by law:

Platform Provided “As-Is”: Hazlo Pros LLC provides the Platform, software, and services on an “as is” and “as available” basis, without any warranties of any kind, either express or implied. Hazlo Pros LLC does not guarantee that the Platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components. While we strive for accuracy and reliability, we do not warrant that any information on the Platform (including any cost guides, Vendor ratings, or other content) is complete or current.

No Warranty on Services by Users: Hazlo Pros LLC explicitly disclaims any warranties or conditions of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranties arising out of course of dealing or usage of trade. Hazlo Pros LLC makes no promises or guarantees about the services provided by Vendors, including their quality, safety, legality, or your satisfaction. Any ultimate remedy for unsatisfactory work lies between the Client and Vendor (subject to any guarantees the Vendor provides or any claims under the Vendor’s insurance). Hazlo Pros LLC does not provide its own warranty for Vendor services.

Third-Party Products/Services: Any third-party tools or services integrated with the Platform (such as the Escrow Agent’s services, payment processors, background check providers, or promotional referral services) are outside Hazlo Pros LLC’s control. We make no warranty regarding these third-party services. Your use of third-party services may be governed by their own terms (for example, Stripe’s terms for payment processing), and we are not responsible for their performance.

No Guarantee of Results: Hazlo Pros LLC does not guarantee that using the Platform will result in a successful project or any specific outcome for Clients, nor any guaranteed business or revenue for Vendors. Vendors may not get hired for every lead; Clients may not find a Vendor for every request. Also, any guidance we provide (such as tips or suggested pricing) is for informational purposes and does not guarantee any result.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above disclaimers may not apply to you. In such jurisdictions, our warranties are limited to the extent permitted by law.

5.3 Limitation of Liability.

To the maximum extent permitted by law, Hazlo Pros LLC’s liability to you is limited as follows:

No Indirect Damages: Hazlo Pros LLC will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or related to your use of (or inability to use) the Platform or services obtained through the Platform, even if we have been advised of the possibility of such damages. This includes any damages resulting from the conduct of any user (Vendor or Client) on the Platform, from your use of any third-party products or services via the Platform, or from any unauthorized access to or use of our servers and/or any personal information stored therein.

Cap on Direct Damages: Hazlo Pros LLC’s total aggregate liability to any user for all claims arising out of or relating to these Terms or the use of the Platform is limited to the amount of fees actually paid by you to Hazlo Pros LLC in the twelve (12) months prior to the event giving rise to liability, or $1,000, whichever is less. If you are a Client who paid no fees to Hazlo Pros LLC (because, for example, fees are primarily paid by Vendors), and you have a claim against Hazlo Pros LLC, then the $1,000 cap would apply as the maximum. If you are a Vendor who paid lead fees or commissions, the sum of those fees over the past 12 months (up to the cap) would be your maximum. This cap is a cumulative limit for all claims in that period, not per incident.

Exceptions: The above limitations of liability do not limit Hazlo Pros LLC’s liability for its own willful misconduct, gross negligence, or fraud, or for personal injury or death caused by Hazlo Pros LLC’s negligence, to the extent such liability cannot be excluded under applicable law. However, because Hazlo Pros LLC is not performing the physical services (Vendors are), such scenarios are unlikely to arise. If applicable law prohibits the exclusion or limitation of certain damages, the limitations above may not apply to you to that extent.

5.4 Indemnification.

You agree to indemnify, defend, and hold harmless Hazlo Pros LLC, its parent and affiliates, and their respective officers, directors, employees, and agents (collectively, the "Hazlo Pros LLC Parties") from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees and costs) arising out of or relating to:

Your Use of the Platform: Any misuse of the Platform or violation of these Terms by you or anyone using your account (with or without your permission). For example, if you hack our system or post defamatory content and someone sues us as a result, you agree to cover us.

Your Services or Contracts: If you are a Vendor, any claim by a Client or third party related to your provision of services (including personal injury, property damage, breach of contract, or failure to comply with laws) will require you to indemnify Hazlo Pros LLC if Hazlo Pros LLC is also named or if Hazlo Pros LLC incurs costs due to the issue. We stand as a neutral marketplace, but sometimes plaintiffs might try to involve us; you agree to protect us if the issue was your doing. If you are a Client, and you do something like instruct a Vendor to break the law or otherwise contribute to a legal issue and Hazlo Pros LLC gets sued (for example, you asked a Vendor to do illegal work and someone holds Hazlo Pros LLC responsible), you will indemnify us as well.

Your Content or Data: Any content you post (such as portfolio photos, reviews, comments) or data you provide that infringes someone’s rights or causes harm. If you upload a copyrighted picture and we receive a DMCA claim, you indemnify us. If you misuse another user’s personal data in violation of these Terms or applicable law, you indemnify us.

Off-Platform Actions Originating from Platform Connections: If, through connections made on Hazlo Pros LLC, you engage in actions outside the Platform that cause Hazlo Pros LLC to be sued or harmed. For example, if you meet someone on Hazlo Pros LLC and then engage in a scam or unlawful conduct with them outside our Platform, leading to Hazlo Pros LLC being sued for negligence or similar, you will indemnify us.

We reserve the right to assume the defense and control of any matter subject to indemnification by you (at your expense) and you agree to cooperate with our defense of such claims. This indemnity survives termination of your account or these Terms.

5.5 Termination of Use.

By User (You): You may stop using Hazlo Pros LLC at any time. Clients can simply cease requesting services and/or deactivate their accounts by contacting us. Vendors can similarly request account deactivation or simply stop accepting leads (though any ongoing projects should still be completed or properly terminated with notice to the Client). If you wish to permanently close your account, please contact support@hazlopros.com with your request. Upon termination of your account, you remain responsible for any obligations incurred prior to termination (for example, paying for a completed job, or delivering any finished work or refund that is owed).

By Hazlo Pros LLC: Hazlo Pros LLC may suspend or terminate your account or access to the Platform (or certain features of the Platform) at any time, with or without cause, and with or without prior notice. We may do so immediately and without notice if you seriously violate these Terms or if we believe it is necessary to protect our interests or other users (for example, in cases of fraud, security threats, harassment, etc.). In less severe situations or if we terminate at our discretion (not due to wrongdoing), we will try to give you advance notice (such as an email stating that in X days we will close your account). If Hazlo Pros LLC decides to terminate your account for convenience (no fault on your part), we would typically allow you to finish any ongoing projects or we’ll coordinate a transfer of those projects to another platform or off-platform arrangement with the Clients if possible. If your account is terminated, you must stop using the Platform, and you are not permitted to create a new account without our explicit permission.

Effect of Termination: Upon termination of your account:

You will no longer have access to your account, profile, or any content you had stored on the Platform. Hazlo Pros LLC may delete or retain your information at its discretion, subject to below.

Hazlo Pros LLC may retain certain information (such as transaction records or communications) for legal, regulatory, or operational purposes as required or permitted by law.

Any licenses or rights granted to you under these Terms will immediately end. For example, you must delete any Hazlo Pros LLC app or software and cease using any Hazlo Pros LLC intellectual property.

However, any provisions of these Terms that by their nature should survive termination will survive. This includes, for example, payment obligations, indemnities, warranty disclaimers, limitations of liability, dispute resolution provisions, and any license you granted to Hazlo Pros LLC to use content (though Hazlo Pros LLC will generally cease using your content in active marketing if your account is terminated, the legal permission for past use remains).

If you are a Vendor and there are any fees owed to Hazlo Pros LLC (or refunds owed to Clients), you must settle those immediately. Hazlo Pros LLC may offset any final payouts to you against what you owe, this includes credits.

If you are a Client with funds in escrow at the time of termination, those will typically be handled according to the project’s state (if work was done, the Vendor should be paid for that portion; if not, funds should be refunded to you). Hazlo Pros LLC bears no responsibility for payment plans arranged directly between the vendor and the client, in which Hazlo Pros LLC is not a party.

Reactivation: If your account was terminated and you believe it was in error or the issues leading to termination have been resolved, you can contact us to request possible reactivation. However, Hazlo Pros LLC has no obligation to reactivate a banned account, and such requests may be granted or denied at our sole discretion.

Data Portability: Before terminating your account, you may request a copy of certain data (such as your messages or project history) if desired. After termination, we might not retain all user content, especially if our policy is to purge some data after a period. Essential transaction records, however, will be retained as required by law. Unless Hazlo Pros LLC was not involved in the transaction then Hazlo Pros LLC bears no responsibility for data information that is or was arranged directly between the vendor and the client, in which Hazlo Pros LLC is not a party.

5.6 Dispute Resolution; Governing Law.

Please read this section carefully, as it affects your legal rights regarding how disputes between you and Hazlo Pros LLC are resolved (this applies to disputes involving Hazlo Pros LLC, not between Users which are handled as described in Section 2.7):

Governing Law: These Terms and any dispute or claim arising out of or related to them or your use of the Platform will be governed by the laws of the State of Washington, U.S.A., without regard to its conflict of law principles. (This means Washington law will apply to interpret and enforce these Terms, even if you live in a different state or country. However, if there is an issue specifically about construction or lien law on a project, the law of the state where the property is located might govern that specific issue; this clause mainly concerns the contract and other related issues.)

Jurisdiction and Venue: Subject to the arbitration provision below (if you do not opt out and it applies), you agree that any legal action or proceeding between you and Hazlo Pros LLC that is not resolved by informal negotiation or arbitration shall be brought exclusively in the state or federal courts located in Benton County or Franklin County, Washington, U.S.A. You consent to the personal jurisdiction of these courts and waive any objections to these courts (such as an argument that the forum is inconvenient).

Arbitration Agreement (Between Users and Hazlo Pros LLC): To expedite and reduce the cost of resolving any dispute or claim between you and Hazlo Pros LLC (including any dispute relating to our services, fees, or any aspect of your relationship with Hazlo Pros LLC), you and Hazlo Pros LLC agree that any dispute or claim between us shall be resolved by binding arbitration on an individual basis, except for the exceptions noted below. This means you are waiving your right to a trial in court by a judge or jury and that the scope for appealing an arbitration award is limited. (This arbitration clause does not apply to disputes between Clients and Vendors; we do not require those to be arbitrated here, as noted in Section 2.7.)

Exceptions: Either you or Hazlo Pros LLC may choose to bring an individual action in small claims court for disputes that qualify, instead of proceeding in arbitration. Also, any disputes relating to intellectual property rights (for example, disputes over Hazlo Pros LLC’s trademarks or your copyrights) or claims for injunctive relief (like a court order to stop certain conduct) may be brought in court rather than in arbitration.

Class Action Waiver: You and Hazlo Pros LLC agree that the arbitration (or any court case, if applicable) will be conducted only on an individual basis and not as a class, collective, consolidated, or representative action. Neither you nor Hazlo Pros LLC will participate in a class action or class-wide arbitration for any claims covered by this agreement. You are waiving the right to a trial by jury and the right to participate in a class action or similar proceeding. (This does not prevent multiple individuals from coincidentally filing similar cases; it just means they can’t be merged into one proceeding without consent.)

Arbitration Procedure: The arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules if you are using the Platform as an individual consumer, or under its Commercial Arbitration Rules if you are using the Platform for business purposes (though even for individual Vendors we may default to the Consumer Rules for simplicity). If AAA is not available or unwilling to handle, we may agree on another reputable arbitration provider or an independent arbitrator. The arbitration will take place in Benton County or Franklin County or another mutually agreed location, or it may be conducted via teleconference/video conference or document submission IF the amount is minor and equal to or less than $5,000.00 or parties agree. The arbitrator will have authority to decide issues of arbitrability and all claims, except that a court has authority to enforce the class action waiver above.

Arbitration Fees: If you are a consumer using Hazlo Pros LLC primarily for personal, family, or household purposes, Hazlo Pros LLC will pay the arbitrator’s fees and any administrative costs of the arbitration beyond the amount of filing fees you would have paid to file a lawsuit in court (so arbitration is not cost-prohibitive to you), Unless Hazlo Pros LLC is not found at fault for any extent of the event - as such the initiator of the arbitration/court process will pay any and all related cost. Each side will pay their own attorneys’ fees, unless the arbitrator awards fees under applicable law (for example, some laws provide that the prevailing party is entitled to attorneys’ fees, and the arbitrator can award those). If you are a Vendor using Hazlo Pros LLC for business purposes, then arbitration fees will be allocated as per the AAA’s rules (which often means splitting fees).

Opt-Out of Arbitration: You have the right to opt out of this arbitration agreement. If you do not wish to be bound by arbitration and the class action waiver, you must send us written notice of your decision to opt out within 30 days of first accepting these Terms (if you are an existing user, within 30 days of these Terms being first posted or communicated to you). Send the opt-out notice to Hazlo Pros LLC (Attn: Legal Department) at our mailing address provided in Section 5.8, and include your name, the email associated with your account, and a clear statement that you want to opt out of arbitration. Opting out will not affect any other provisions of these Terms, including the venue selection for court, and will not affect any previous agreement to arbitrate (if you agreed to a prior Terms with an arbitration clause and did not opt out then, those terms might still govern prior disputes). If you opt out of arbitration, you agree that disputes between you and Hazlo Pros LLC will be resolved in Benton County or Franklin County court in Washington as stated above, but the class action waiver still applies (meaning even in court you agree not to pursue class or representative actions).

Severability (Arbitration Clause): If the class action waiver is found unenforceable with respect to a particular claim, then the arbitration agreement shall not apply to that claim and it will proceed in court (the class waiver is integral to arbitration). If any other part of this arbitration clause is found unlawful or unenforceable, that part will be severed and the remainder of the clause will remain in effect.

Attorney’s Fees: In any court action between you and Hazlo Pros LLC (including any appeals or efforts to enforce an arbitration award), the prevailing party is entitled to recover its reasonable attorneys’ fees and costs from the other party, to the extent permitted by law or by the arbitrator/court.

Time Limit to Bring Claims: You agree that any claim or cause of action you have against Hazlo Pros LLC arising out of or related to these Terms or your use of the Platform must be commenced within one (1) year after the claim accrues; otherwise, such claim is permanently barred. (This one-year limitation does not apply to enforcement of a court judgment or arbitration award; it also does not apply to any claim Hazlo Pros LLC might have against you for unpaid fees or indemnification, but for any claim you have against us, it sets a one-year deadline). Written evidence from the time of the event is required for accuracy and record keeping.

5.7 Miscellaneous.

Changes to Terms: Hazlo Pros LLC reserves the right to modify or update these Terms at any time. If we make material changes, we will notify users by posting the updated Terms on our website/app and/or by sending an email or notification. Any updated Terms will be effective when posted (unless a later effective date is specified). Your continued use of the Platform after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you should stop using the Platform and, if needed, close your account.

Entire Agreement: These Terms (including any referenced policies, guidelines, or additional terms provided in-app and/or Hazlo Pros LLC platform for specific features) constitute the entire agreement between you and Hazlo Pros LLC regarding the subject matter herein, and supersede all prior or contemporaneous communications and proposals, whether oral, written, or electronic, between you and Hazlo Pros LLC. For Vendors, if you have a separate written agreement with Hazlo Pros LLC (e.g., you signed a specific lead purchase contract or Non-Disclosure Agreement), that separate agreement is also to be taken into account; if any term of that contract directly conflicts with these Terms, the more specific agreement might control with respect to the conflict.

Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision will be severed and the remaining provisions of these Terms will remain in full force and effect. The invalid provision shall be interpreted, if possible, to fulfill its intended purpose, and if not, replaced by a lawful provision that most closely matches the intent of the original provision.

No Waiver: Hazlo Pros LLC’s failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision in the future. Similarly, a waiver of a breach in one instance does not constitute a waiver of any subsequent breach.

Assignment: You may not assign or transfer these Terms (or any rights or obligations under these Terms) without Hazlo Pros LLC’s prior written consent. Any attempt by you to assign these Terms without consent is void. Hazlo Pros LLC may freely assign or transfer these Terms (for example, in the event of a merger, acquisition, or sale of assets, or by operation of law).

Third-Party Beneficiaries: Except as expressly provided in these Terms, there are no third-party beneficiaries to this Agreement. These Terms do not confer any rights or remedies on any person or entity other than you and Hazlo Pros LLC. (Notably, Clients and Vendors are not intended third-party beneficiaries of each other’s agreements with Hazlo Pros LLC.) The only exception is that the Escrow Agent (Stripe or any successor) is an intended third-party beneficiary of the payment and escrow-related provisions of these Terms, and can enforce those provisions as needed to fulfill its role.

Force Majeure: Hazlo Pros LLC is not liable for any delay or failure in performance of the Platform or our services caused by circumstances beyond our reasonable control, such as acts of God, war, terrorism, civil disturbances, government actions, natural disasters, strikes or labor disputes, fires, epidemics/pandemics, or internet/power outages not caused by us. We will make reasonable efforts to mitigate and resume service in such events.

Notices: Hazlo Pros LLC may provide notices to you electronically as described in Section 4.6 (e.g., via email or platform notifications). If we are required to send a notice of a legal nature (like notice of breach or termination), we may also send a copy to any physical mailing address we have on file for you. You must send any formal notices to Hazlo Pros LLC at the following mailing address:

Hazlo Pros LLC – Attn: Legal Department 5426 N Road 68, Suite D 149, Pasco, WA 99301, U.S.A. with a copy to our legal email: legal@hazlopros.com. (This contact info is for formal legal notices; for general customer support, see Section 5.8.)

Relationship of Parties: Nothing in these Terms creates any joint venture, partnership, employment, or agency relationship between you and Hazlo Pros LLC. You do not have any authority to bind Hazlo Pros LLC, and neither party is an agent for the other.

Headings and Interpretation: Headings in these Terms are for convenience only and do not affect interpretation. Words like “including” are meant to be illustrative and not limiting.

5.8 Contact Information and Customer Service

If you have any questions about these Terms, or need to contact Hazlo Pros LLC for any reason (including customer support or disputes), you may reach us at:

Email: support@hazlopros.com
Phone: 1-509-816-4333
Mail: Hazlo Pros LLC, Attn: Customer Service, 5426 N Road 68, Suite D 149, Pasco, WA 99301

Thank you for using Hazlo Pros LLC. We appreciate the opportunity to connect communities with trusted service professionals.