🛡️ Trust & Safety

Built on trust. Powered by our community.

At Hazlo Pros, safety isn’t just a feature — it’s the foundation. From verified professionals to secure messaging, we’ve designed every part of the platform to give you peace of mind when hiring or offering services — and we are continuing to better ourselves.

🌟 Community Ratings & Reviews

After each project, customers are encouraged to leave honest feedback. These reviews appear on the pro’s public profile and help:

Highlight reliable, top-rated vendors
Warn others about repeated poor service or misconduct
Keep our platform transparent and accountable

We actively monitor reviews. If a pro consistently underperforms or violates standards, we investigate and may suspend or remove them.
Being an open community, Hazlo Pros allows for a similar process among the pros as well.

🔒 Private Messaging & Communication

All messaging happens securely within Hazlo Pros. Your email, phone number, and personal info stay private until you decide to share it.

No spam or cold calls
Safe, traceable communication
Report inappropriate behavior directly via chat or email: support@hazlopros.com

Our community guidelines prohibit harassment, abusive language, or exchanging sensitive personal data outside the platform. Such actions may lead to account suspension — see our Terms of Use.

💳 Secure Payments (When Applicable)

Hazlo Pros uses encrypted, secured payment systems for any platform-facilitated transactions — like lead purchases or other verified activity.

Use traceable payment methods (card, check, secure apps)
Avoid large cash payments unless there's a signed agreement

Secure transactions protect both parties and add clarity in the event of a dispute.

👀 Platform Monitoring & User Guidelines

No discrimination, hate speech, or illegal activity
Respectful behavior in all interactions
Prompt reporting of suspicious or unsafe content

We use automated tools and manual reviews to monitor the platform for violations.
If something feels off — report it at support@hazlopros.com. See something, say something.

🤝 Dispute Resolution & Support

Disagreements can happen — we’re here to help resolve them fairly. We assist with:

Mediation between customers and pros
Reviewing communication records
Providing insurance or legal guidance if needed
Removing violators from the platform

Keep all communication and agreements on-platform for easier support. See the Hiring Guide for contract tips.

🙌 Your Role in Keeping Hazlo Pros Safe

For Customers:

Be clear and respectful in your project requests
Leave honest reviews to guide others
Report any concerns quickly

For Vendors:

Communicate clearly and professionally
Show up on time, do quality work, respect customer space
Follow all safety standards and review our Vendor Tips

Together, we build a community that’s local, reliable, and respectful.

📍 Proudly Serving the Tri-Cities

From Kennewick to Pasco to Richland, Hazlo Pros was created for our community — and it’s your trust that keeps it growing. Questions or ideas on how to improve our safety tools?
Reach us at: community@hazlopros.com